Hi, I'm Ben. I'm a UX Consultant.

Need to make your website or app feel simple and intuitive?

Focus on the user

UX design usually boils down to one key question: what does the user need here? If we can answer that question, we’re on to a great start. If we can stay focussed on it as we go through the design and build process, then we’ll have a digital product that feels simple and intuitive to use.

I’ve spent hundreds of hours interviewing and testing with users so I know that nothing beats getting feedback from real people.

Start with the big picture and then zoom in

I run workshops to help businesses figure out exactly what they need their product to do. Then I conduct research to understand what the user needs.

In order to plan out complex design journeys so that everything fits together, it helps to start with the big picture. So I start with high level sketches and user flows. Then I drill down into the detail, creating wireframes or clickable prototypes that can be tested to ensure they meet both business and user needs.

I use tools like Axure, Figma, HTML/CSS, Miro and invariably pen and paper to create high level flows, sketches and detailed designs.

Even the cat is impressed!

I'm really good at these things

Stakeholder workshops
UX strategy
Depth interviews
Quant research
Surveys
Usability testing
Accessibility standards
Conceptual design
Detailed design, wireframes
Interactive prototypes
Success metrics
Agile/dev team integration
Design systems & governance

I've worked with some amazing clients

I have designed digital experiences for the University of Bristol, Nationwide Building Society and Bristol City Council as well as many smaller businesses and organisations.

I have freelanced at some of the UK’s top UX agencies including CX Partners and Healthia, which means I got to work on projects for brands such as Channel 4, Confused.com, the Samaritans, the NHS and the UK Government.

What people say

I worked with Ben on a large software project for over a year. He was great at leading user research, designing solutions to complex problems and working with us to shape user stories for the development team. Ben always goes the extra mile to understand user needs.

Baljit Chodha, Product Owner, Evora Global
I was really impressed with how Ben engaged with the project and how he quickly understood the challenges we faced in the unique sector in which we operate. Ben was extremely thorough and brought a great degree of professionalism that provided us with positive reassurance.

Dominic Perry, Head of Product, TravelLocal
I've worked with Ben on various occasions whilst at CX Partners when he's come in to help us out on various complex UX projects. I've always valued his detailed and thorough approach to his work and his breadth of knowledge across UX and graphic design has been invaluable. Would recommend!

James Chudley, Experience Director, CX Partners
Ben joined us to work on a complex IA redesign project. His careful and structured approach made sure a potentially difficult project became a great success. He managed stakeholders expectations well and delivered on time.

Tim Geoghegan, Experience Design Manager, Nationwide Building Society

Examples of my work

Fancy a chat?

If you’d like some help with your website or software product, get in touch and we can talk through the options. I offer consultancy services through my fully-insured UK limited company. I’m happy to work within an team.

Get in touch